FAQ's
In the run up to putting a tour on sale we often get asked lots of questions relating to the shows and ticket sales. We’ve put together this handy guide to help you navigate your way through the process.
What is the date of the concert?
19th June 2019
When is the on-sale date?
Friday 2nd November 2018
Where can I buy tickets?
Standing tickets are for standing space on the pitch to General admission ticket will allow access to the pitch and limited seating in the stands. Seating is available on a first come first serve basis. Tickets are available from: Ticketmaster.co.uk, Livenation.co.uk
Can I buy a hospitality package for the concert?
Yes these are available - see here for full details. You can also call Liverpool FC on 0151 264 2222
How many tickets can I buy?
General Sales Tickets are limited 4 during presales and 8 during general on sale
Is there a booking fee?
Tickets are sold subject to booking fee which vary by ticket agent.
Are there any age restrictions?
Children under 14 years of age much be accompanied by an adult, over 16 only permitted on to the pitch.
What time do doors open?
Doors open from 4.30pm
Who are the support acts?
The supporting artist is Manic Street Preachers
What time will Bon Jovi be on stage?
TBC
Are cameras allowed?
No professional cameras or recording equipment will be allowed into the stadium
I can’t go any more and need to sell on my ticket. What do I do?
Please refer to your ticket terms and conditions
I have purchased a hospitality package but now need a refund, What should I do?
Please view our full T&Cs around Hospitality Ticket Purchases here
When will we receive our tickets?
This will be nearer the show date and will be advised.
I bought tickets off an unauthorised secondary ticket re-sale website and have been refused entry. What can I do to get my money back?
We advise purchasing from partnered ticket sellers only. In this instance we would advise that you need to contact the secondary site as we have no control over tickets being sold by unauthorised sites.
I am a wheelchair user or need ease of access seating and would like to attend. Will there be a designated area for me at the concert?
We have sold out of all accessible tickets. If you have a query about accessible tickets you've already bought from us, call our team on 0151 264 2500.
My circumstances have changed since I purchased my ticket and I am now a wheelchair user. What should I do?
Please contact LFC direct and we will try and accommodate your needs.
I live outside of the UK; will you mail my tickets to me?
Please refer to your point of purchase
Will I be able to purchase food and drink in the stadium during the concert?
Yes, there will be a wide range of food and beverages available to buy. Alcohol will be available to buy for adults aged 18, however you will be required to provide photo identification as proof of age. There will also be on-pitch dispense service for general admission patrons.
What if I have a ticket for the hospitality area, what time will these areas close?
Hospitality areas will be open for 1-hour post show, please see details of hospitality packages for more details. Packages may vary.
Can I purchase official merchandise at the concert?
Yes you will be able to purchase official merchandise on the day of the concert.
Can I bring my own food and drinks into the stadium?
No. If any customers suffer from a condition that requires specific dietary requirements, please contact the venue prior to arrival to obtain permission to bring those products in, otherwise they will be confiscated on entry. Searches will be applied at point of entry and guests will be asked to discard any food or drinks before entering.
What if I have a general admission ticket, where do I sit/stand?
Standing tickets are for standing space on the pitch.
Is the stadium a non-smoking venue?
Yes, Anfield Stadium is a non-smoking venue.
I have an illness; will there be facilities to keep my medicine?
No, this would need to be kept on your person at all times.
Where are the first aid areas?
There are first aid areas in each of the stands and there will be visible first aid provision on the pitch.
How will I get up-to-date information in the days leading up to the concert?
LFC will have a concert page on their website dedicated to your event, please also contact the promoter direct and the agent you purchased your ticket from
What happens if it rains, can I bring an umbrella?
Only small umbrellas are allowed in to the stadium. Please see our prohibited items list. In the event of adverse weather conditions, we would advise bringing a rain mac or disposable rain coat.
Any article that might be used as a weapon, any person deemed to be offensive or abusive, or who may compromise public safety, will be reported to the police.
Where will the stage be within the stadium?
Please refer to the map on your ticket agent’s website. The main stage will be at the south end of the stadium.
Can I bring posters/banners to the concert?
Flag poles or sticks for banners are prohibited. Whilst banners of a certain size themselves are not prohibited, please always be aware of other customers as potentially you may be blocking their view. For our permitted sizes please view our prohibited items list.
Will there be parking available on the day of the concert at the Stadium for the public?
Stanley car park will be available to park in with a pre-purchased parking ticket, please look for up and coming details on the LFC website
Will there be coach parking available at the stadium?
Coach Parking will be available to park in with a pre-purchased parking ticket, please look for up and coming details on the LFC website
Where can I get information on public transport to the venue?
Information on how to get to the ground can be found here
Will there be a guide to assist in finding the stadium, the correct entrance and how to find my seat/area?
Yes please look for further information on the LFC website.
Is there nearby accommodation?
Yes, whether you want a posh bed for the night, a country house hotel or a groovy themed room, Liverpool has it all. The City Region has an impressively broad range of accommodation, from award-winning guest houses to upmarket boutique hotels. For more information, visit: www.visitliverpool.com/accommodation