Fan Update Blog

Fan Update as now closed. Any supporters who have submitted  ID will receive an email confirmation in the coming days to confirm Fan Update is now complete.  

We thank you for your patience whilst we are processing your ID.  

Any supporters that have contacted us by email with regards to details incorrect & scan issues these will also be actioned in the coming days.

Supporters are advised that those who did not complete the process by the deadline (Midnight on Tuesday 26th, 2023) will have their Memberships cancelled, which means all tickets connected to the account will also be cancelled.

Fan Update will end at  the midnight deadline tonight 26th September  if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now  24 hours away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now  four days  away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now  five days  away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now less one week  away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now 7 days  away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now 8 days  away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not received an email, you do NOT need to complete the process.

We are now less than 2 weeks away from the September 26th midnight deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not been contacted by the club by email, you do NOT need to complete the process.

07th September 23.

We can see that 30% of contacted supporters have now completed fan update. Thank you to those that have completed. 

All contacetd supporters need to complete Fan Update by midnight Tuesday 26th September- please ensure you have completed this by the above date.

We would also like to advise supporters that if you have not received an email to complete fan update you do not need to complete this time around. 

24th August 4pm - Day one - Fan Update enrolment period runs from 24 August 2023 to midnight on 26 September 2023. 

If you have received your email please click on Start Fan Update.  

If you do not have an email from us, you do NOT need to complete the process. 

Please read the guide before submitting your photo ID as this shows how your photo should look. 

Have your valid ID (passport, driver's license or citizen’s card) ready and follow the instructions on the emails.

For supporters with no ID you can purchase a Citizens card please use the below link 

CitizenCard - UK Photo ID card & Proof Of Age

Jan 12^th – 10:00: ONE DAY TO GO! If you are a priority rights holder, bought tickets in the November sales or you have recently gained 13+ credits and have not yet validated your account, please use the Fan Update link and have your valid ID at the ready.  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. Supporters are advised that those who do not complete the process by the deadline (5pm Friday January 13^th, 2023) will have their Memberships cancelled, which means all tickets connected to the account will also be cancelled.

Jan 10^th – 10:00: With 4 days left until the deadline, please check your emails to see if you need to validate your account, or we have contacted you looking for more information about the process. Have your valid ID (passport, driver's license or citizen’s card) ready and follow the instructions on the emails. If you do not have an email from us, you do NOT need to complete the process. 

Jan 7th 10:00: It’s Matchday! If you are travelling to the game or sitting at home waiting for kick off to begin and you have yet to complete the Fan Update process, please take those 5mins to get your ID (passport, driver’s licence and citizen’s card) and follow the instructions on the link in the email you received. Then sit back and enjoy the game!!

Jan 6th 10:00: One Week Remaining!!! The deadline to complete the Fan Update process is January 13^th. If you are a priority rights holder, bought tickets in the November sales or you have recently gained 13+ credits and have not yet validated your account, please use the Fan Update link and have your valid ID at the ready.  

Jan 3rd 09:00 - We are now less than 2 weeks away from the January 13th deadline to complete Fan Update, if you are yet to upload a copy of valid ID against your account, we recommend completing the process as soon as possible. Please click on the link here and login to complete the process. If you have not been contacted by the club by email, you do NOT need to complete the process.

Dec 22^nd 10:30: We are back with our League Cup game tonight!! If you are travelling to the game or sitting at home waiting for kick off to begin and you have yet to complete the Fan Update process, please take those 5mins to get your ID (passport, driver’s licence and citizen’s card) and follow the instructions on the link in the email you received. Then sit back and enjoy the game!!

Dec 21^st 10:00: All supporter who bought tickets in last week’s sales, supporters who accrued 13+ credits and Priority Rights holders must complete the Fan Update process by January 13^th. Please click on the link here and provide your valid ID to complete the process. If you have not been contacted by the club by email, you do NOT need to complete the process.

Dec 19^th – 9:30:  As the domestic season is back on Thursday, don’t forget that if you have purchased tickets for the second half of the season, you need to complete the Fan Update process to ensure to can attend these games. It only takes 5 mins with your valid ID (driver's licence, passport or citizen's card).  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. If you have any issues with the Fan Update process, please fill in the forms provided throughout the journey and/or contact us by webchat or email contactus@liverpoolfc.com.

Dec 19^th – 9:30: Happy Monday. All supporters who need to complete the Fan Update process recently received a reminder email to do so. Please check your spam/junk email if you have not received this yet. Please follow the instructions on the email, using your ID (driver’s license, passport or citizen’s card).

Dec 16^th – 9:30: Happy Friday! Don’t forget to complete the Fan Update process online here. It only takes 5 mins with your valid ID (driver's licence, passport or citizen's card).  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. 

Dec 15^th – 9:30: While you are spending 5 minutes trying to stay warm in this weather, why not complete the Fan Update campaign! Click on the link with your ID (driver’s licence, passport or citizen’s card) to complete the process. If you have not received an email from the club to do Fan Update, you do not need to complete this.

Dec 14th - 10:00: We have just under a month to go before the Fan Update campaign ends (13^th January). If you are a priority rights holder, a member with 13+ credits from previous seasons or you purchased tickets in the recent November sales, please read the link on our website and have your ID ready! 

Dec 12^th - 9:30: As the domestic season is just around the corner, don’t forget that if you have purchased tickets for the second half of the season, you need to complete the Fan Update process to ensure to can attend these games. It only takes 5 mins with your valid ID (driver's licence, passport or citizen's card).  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. If you have any issues with the Fan Update process, please fill in the forms provided throughout the journey and/or contact us by webchat or email contactus@liverpoolfc.com.

Dec 8^th – 9:30: All supporter who bought tickets in last week’s sales, supporters who accrued 13+ credits and Priority Rights holders must complete the Fan Update process by January 13^th. Please click on the link here and provide your valid ID to complete the process. If you have not been contacted by the club by email, you do NOT need to complete the process.

Dec 5th - 9:30: The number of supporters who have validated their account is rising each week, please do not miss out! Remember, if you do not complete the Fan Update process by January 13^th, any tickets you have bought for the second half of the season (from January to May) will be cancelled and your membership may be deactivated. If you have any issues with the Fan Update process, please fill in the forms provided throughout the journey and/or contact us by webchat or email contactus@liverpoolfc.com.

Dec 2^nd - 9:30: Happy Friday! Don’t forget to complete the Fan Update process online here. It only takes 5 mins with your valid ID (driver's licence, passport or citizen's card).  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. 

Nov 30^th – 9:30: All supporter who bought tickets in last week’s sales, supporters who accrued 13+ credits and Priority Rights holders must complete the Fan Update process by January 13^th. Please click on the link here and provide your valid ID to complete the process. If you have not been contacted by the club by email, you do NOT need to complete the process.

28^th Nov – 9:00: It’s the beginning of another week! Time to make sure you have everything in order with your LFC ticketing account and the Fan Update process. Please provide your valid ID (driver’s licence, passport or citizen’s card) when completing the journey here. All supporters must provide ID to complete this. If you do not receive an email from the club directly, you do NOT have to do Fan Update.  

Nov 25^th – 9:30: Happy Friday! Remember if you purchase tickets in today's sales, or you have done so earlier in the week, you will need to complete the Fan Update process by January 13^th to keep your tickets and memberships.  It only takes 5 mins with your valid ID (driver's licence, passport or citizen's card).  Please remember that each supporter must have a separate email address (unless you are a junior) to validate their account. 

24^th Nov – 9:00: Another 1,200 supporters successfully validated their account ahead of the second half of the season, don’t be left out and submit your ID now! Please, remember to check all your details matches your ID before you start the process. ALL supporters (including juniors) must complete the Fan Update process using valid ID (citizen’s card, driver’s licence or passport).

23rd Nov - 10:30: Halfway through the week and halfway through the member's sales. Don't forget that when you purchase your tickets this week to complete your Fan Update process also. You have until January 13^th to complete this and please make sure you have valid ID at hand to upload onto the system. The link to complete Fan Update can be found here.

22^nd Nov 10:30: The members sales that are taking place this week will not be affected by the Fan Update process. You will be able to buy tickets in the sales if you have not completed Fan Update. However, if you do not complete the Fan Update process by January 13^th, the tickets you have bought will be cancelled. 

22^nd Nov – 10:00: We have successfully validated over 1000 supporters yesterday which is a brilliant start to the campaign. Please only attempt to validate your account if you were successful in the recent ballot or you are a Priority Rights Holder with the club and you received an email confirming you need to complete the process.

21st Nov - 11:00: All Members who purchase tickets in the November sale will need to confirm or amend their registered details in order to gain entrance to the stadium using tickets bought in the sale. In order to complete the process quickly and efficiently, supporters will need a form of photo ID, such as a passport, driving licence or citizen's card. Fans can complete the process by going to www.liverpoolfc.com/fanupdate. Supporters are advised that those who do not complete the process by the deadline (Friday January 13, 2023) will have their Memberships cancelled, which means all tickets connected to the account will also be cancelled. For more information visit our Fan Update FAQ hub.

21st Nov 11:30: Please only try to complete the Fan Update process if you have been successful in the recent ballot and you have been contacted by the club via email. We are experiencing large numbers through our site so please ensure you have been contacted before entering the site.

21st Nov - 11:45: If you are member with 13+ credits and you've previously completed Fan Update you do NOT need to do it to complete the process again.