1. As a Priority Right Holder can I purchase tickets with friends/family who are Season Ticket Holders or Members?
Yes, subject to them meeting the qualifying criteria in the guaranteed sale only, all tickets can be purchased together.
2. Why am I required to complete the online form for the Community Shield?
All supporters must complete the online form to assist us with any collections or match day issues.
3. Why do my tickets have to be posted via Special Delivery if I select ‘POST’ online?
It is important that all tickets reach their intended destination as safely as possible.
4. Although I don’t live overseas, can I still request to collect my ticket(s) in London?
Supporters can request to collect their ticket(s) in London; however, we would encourage supporters to select the ‘post’ option to minimise queues at the ticket collection point on match day.
5. If I am collecting tickets in London, will each supporter in the booking have to collect their own ticket?
Yes, each individual ticket within the same booking must be collected. The ticket can only be collected by the supporter whose details have been entered when completing the online form.
If tickets have been purchased as an adult/junior combined ticket, both the adult and the junior must collect their tickets together.
6. If I select ‘COLLECT IN LONDON’ online, where and when can I collect my ticket?
Tickets will be available to collect at a location in London. Supporters will be sent an email address provided on the online form, week commencing Monday 29 July; this will include a unique reference number and the collection point address.
An SMS will also be sent to the mobile number provided on the online form.
Only the named supporter on the online form will be able to collect the ticket.
7. What do I need to bring to collect my ticket?
- A copy of the email (hard copy or on your mobile phone)
- AND photographic identification, e.g.Valid Photocard Driver's Licence/Valid Passport/National Identity Card or CitizenCard
Please note: In the event of any queries or discrepancies you may be asked to provide us with proof of address. Tickets will only be issued at the discretion of the Manager.
8. What happens if I don’t receive the collection information email or SMS?
An email and SMS will be sent week commencing Monday 29 July to each supporter attending the game. If neither are received, please contact Fan Services 0151 264 2500.
9. There is more than one ticket within my booking, do we all have to turn up together to collect in London?
Unless you have purchased adult and Junior combined tickets, it’s not necessary for you to arrive together but each supporter collecting will be required to provide the relevant ID.
10. I have forgotten my password for purchasing online, what do I do?
You can reset your password: you must have an email address registered on your Account to do this.
If you require further information, click here to contact us or call +44 151 264 2500